Module 13 Enviromental Procurement Group Purchasing
This Module is intended to give updated and comprehensive information on Environmentally Preferable Purchasing. It is primarily written for procurement officers, purchasing managers, logistics managers, project managers coming from private, government or non-profit organizations.
The module is designed not only to help learners on a cognitive level, but also on an affective and behavioral level. It is hoped that the discussion of concepts, principles, and case examples as well as the provision of tools and exercises will help learners actually apply what they learn to their particular organization.
Module 14 Group Purchasing E-procurement
Group purchasing schemes can bring significant benefits for both buyers and suppliers. This Module aims to explain the business case for Group Purchasing with a special focus on the potential for small and medium sized enterprises. It illustrates how a project team can prepare and plan a Group Purchasing scheme, criteria for choosing the most appropriate structure, how to start-up and start a scheme and manage Group Purchasing operations. The final part of the Module gives important tips about managing the development and growth of a scheme and evaluating its performance. It concludes with some case studies based on real schemes.
Module 15 E-procurement
This Module aims to provide you, the user, with an understanding of what e-procurement is, how it can be of value to purchasing organisations, and how to introduce it into a company. It guides you through the reasons why firms should develop an e-procurement strategy, and explains the various tools used for e-procurement. The Module provides a detailed, step-by-step guide to developing an e-procurement strategy, including an approach to evaluating the business and financial case for e-procurement in your company. It also sets out a methodical approach for selecting e-procurement solutions or choosing an e-procurement vendor, and provides advice on implementation.
Module 16 Customer Relationship Management
This Module aims to provide you, the user, with an understanding of what CRM (customer relationship management) is, its significance in the modern business environment, and its impact on the way enterprises perceive their customers. It sets out a framework model of CRM that highlights the three main customer-oriented competencies required to be a successful CRM enterprise. It provides practical guidelines that can be turned into immediate actions by any enterprise, and it sets out advice for the management of CRM programmes once they are established.
Module 17 Operations Management
The focus of this module is on fundamental principles and concepts that will enable you to gain a thorough understanding of operations management and to assist you in becoming a better manager. The module examines the impact and importance of operations management in organizations and the key role that it plays in improving productivity and competitiveness. The operations function is often at the heart of most organizations and interfaces closely with most other functional areas, notably Purchasing & Supply Chain Management and Marketing. Topics covered include Quality Management, Product and Process design, Facility Location and Layout, Operations Planning and Control and Supply Chain Management.
Module 18 Managing Finance along the Supply Chain
The emphasis of this Module is on finance from the viewpoint of managing the supply chain, i.e. the management of money, banking, working capital, credit, assets & investments as well as other commercial activities relating to supply chain operations, including those involved in international trade and which facilitate exports and imports.
This Module also looks at the substantial impact of supply chain management on the profitability of an organization and provides managers with the techniques to demonstrate how this impact can be achieved by reducing costs and obtaining the best financial solutions.